FAQs
ORDERS
We at Taco Minibikes, we are committed to delivering top-of-the-line products and unmatched customer service. Our team at Taco Minibikes takes care of most online orders, ensuring timely delivery of your purchase. However, certain items are drop-shipped by the manufacturer. But there’s no need to worry, your order is in capable hands with the team at Taco Minibikes.
Most of our orders ship from the heart of Fort Worth, Texas and California.
Currently, we primarily use USPS and UPS for our shipping needs. However, we rely on larger trucking companies that are assigned based on the specific area of delivery.
Shipping methods may vary based on the item being shipped. For example, smaller items can be shipped internationally through UPS, If you don’t see your country as a shipping option for a particular item, please don’t hesitate to contact us via email at info@tacominibikes.shop
RETURNS AND EXCHANGES
New, unused eligible items shipped back within 30 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 30 days.
Refunds will be issued as soon as the product has been inspected by our Warehouse Team.
You have the option to cancel your order before it has been shipped or before assembly work commences. To cancel your order, please contact us via email at info@tacominibikes.shop
For orders requiring assembly, if you wish to cancel after assembly work has commenced, you will incur an assembly fee ($400 for car carrier orders). Once your order has been shipped, cancellation is subject to return charges and restocking fees. If you choose to cancel your order after it has been shipped or refuse the shipment without prior notice, you will be responsible for all shipping costs, a 15% restocking fee of the unit’s value, assembly fees, and any storage fees imposed by the carrier.
Please allow 2 to 3 business days for your refund to be processed successfully. Once the refund has been issued, you will receive an email confirmation.
Kindly note that messages left after business hours, emails sent overnight or on weekends, or emails sent to alternative email addresses may not be read in time to prevent assembly or shipping costs. If you receive confirmation that your cancellation has been accepted and is in progress, no further action is required.
In the event that a shipment is lost or cannot be located by the freight company, customers agree to allow both the freight company and GoPowersports to complete the necessary process of dock checks and loss prevention procedures before the order can be cancelled. This process may take up to five days.
If a shipment is confirmed as lost by the freight company during transport, We will issue a full refund. Please note that it may take 10 to 14 days for the refund to be processed and issued.
PRODUCT & STOCK
There are times when products temporarily go out of stock. On that product page, you are able put in your email address to be notified when that item comes back in stock. If you are looking for an ETA on a specific product, feel free to email us for better clarification if available.
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If you are sending an item back for a refund within 45 days, you will need to pay for shipping back to GPS. Shipping Cost on replacement orders will be handled by GPS.
New, unused eligible items shipped back within 30 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.
OTHER ISSUES
We understand that sometimes things may not go as planned with your order. If you have any concerns, please don’t hesitate to reach out to us via email or phone with your order number. Rest assured that we will take the necessary steps to resolve the issue as quickly as possible. We take our responsibility seriously, and that’s why we have cameras installed over every packing station to ensure that we are accountable for every item leaving our facility.
Contact info@gtacominibikes.shop with your order number and let us know what is missing so that we may assess the situation thoroughly.
We’re here to help you…oto to help us assess the situation better. In case the product has a fault, we may ask you to send the faulty part back for an exchange, depending on the item. Please keep in mind that items must be returned within 30 days and that used items are not covered. Don’t worry, we’ll be with you every step of the way.
If you are sending an item back for a refund within 30 days, you will need to pay for shipping back to GPS. Shipping Cost on replacement orders will be handled by GPS.
New, unused eligible items shipped back within 30 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.